Frequently Asked Questions

Find below a compilation of the most frequently asked questions by our customers. If you have any other questions,  do not hesitate to contact us.

  • Are all your items in stock?

    The availability of our products is indicated in the material sheet by a green highlight. An article not available on the site can not be ordered by the user except in exceptional cases (ex: pre-order items).

  • I do not find the answer to my question, what can I do?

    Click on the “contact” section and let us know your question. We will respond as soon as possible.

  • I would like to make a gift, is it possible?

    You can offer a gift to a loved one by entering his address in “delivery address” and your address in “billing address”.

  • When will I receive my order ?

    You will find all the information concerning the method of shipment, the delays and the country of destination in the section “Delivery“.

  • What means of payment do you accept?

    ThirtyOne is the assurance of a peaceful payment. No bank details are transmitted on our website, everything is automatically transmitted encrypted (SSL) to our banking platform Caisse d’Epargne SP Pro Payment. Your banking details and your card number are never known to ThirtyOne and will never circulate on the Internet. You can pay your order on our website with the following solutions:

    • Credit card
      Bank Transfer