Our delivery methods

We can deliver your ThirtyOne by carrier or you can pick it up free of charge from one of our partner stores. As well as saving on transport costs, in-store pick-up allows an optimal adjustment of your bike and asking for advice on how to use it.

Here you will find the  partners we work with.

Please note that some carriers do not accept battery transport. In this case, you will be automatically directed to the best solution.

  • DELIVERY TIME 1/2

    The products are delivered to the delivery address indicated by the customer during the order process, within the time indicated on the order confirmation page.

    The delivery times are generally 2 (two) to 4 (four) working days for France and according to the dates defined by the carrier for Europe and outside of Europe. These deadlines are, however, indicative and can be modified without the authorisation of THIRTYONE SAS. Any possible delay cannot give rise to damages, retention or cancellation of the order by the customer.

    In the case of delivery to the home or head office requiring the customer to accept in person, the transport company will contact the customer as soon as possible to agree a delivery time, 4 (four ) days at the latest following  the order confirmation date. THIRTYONE SAS cannot be held responsible for a delivery delay due exclusively to the customer’s unavailability after 2 (two) proposals of appointments by the carrier.

  • DELIVERY TIME 2/2

    In the event of an on-site pick-up (distribution point, carrier site, etc.), failing to collect the goods by the customer within the deadlines stipulated by the carrier, the parcel is returned to THIRTYONE SAS, who reserve the right to reimburse the customer or to return the goods again. Any additional transport costs will be applicable to the customer.

    When the customer orders several products at the same time and they have different delivery times, the delivery time of the order is based on the time that is furthest away. THIRTYONE SAS reserves the right to split shipments. Participation in the processing and shipping costs will be invoiced only for one shipment.

    In case of delayed shipment, an email is sent to the customer to inform them of a possible consequence on the delivery time that was indicated to them. In case of late delivery, THITYONE SAS offers the customer a new delivery date by email.

  • SHIPPING COSTS

    Pricing for each shipping option is established automatically after you have entered your shipping address into your shopping cart. Our products are designed, assembled and shipped from our premises located in the south-west of France. As a result, the transport tariffs for France and the European Union are inclusive of all taxes. The shipping cost for customers outside the European Union is VAT excluded.

  • ASSEMBLING YOUR BIKES

    All our bikes are adjusted and pre-assembled by us. Depending on the model, simply mount the front wheel and tighten the handlebars. These operations only take a few minutes and are extremely simple. We are at your disposal if you have any questions during these operations. If in doubt, please choose a delivery from one of our partner stores.