In the event of an on-site pick-up (distribution point, carrier site, etc.), failing to collect the goods by the customer within the deadlines stipulated by the carrier, the parcel is returned to THIRTYONE SAS, who reserve the right to reimburse the customer or to return the goods again. Any additional transport costs will be applicable to the customer.
When the customer orders several products at the same time and they have different delivery times, the delivery time of the order is based on the time that is furthest away. THIRTYONE SAS reserves the right to split shipments. Participation in the processing and shipping costs will be invoiced only for one shipment.
In case of delayed shipment, an email is sent to the customer to inform them of a possible consequence on the delivery time that was indicated to them. In case of late delivery, THITYONE SAS offers the customer a new delivery date by email.